‍Hi Kerri-Lee – can you tell us a bit about yourself and your role here at VoltShare?

At VoltShare I’m the first point of call for all of our customers – your dedicated charging cheerleader. Whatever your query may be, I'm here to help with a smile (and a chat!).

What inspired you to join the EV charging industry, and what excites you most about your work?

I'm genuinely excited to see so many people embracing EV charging at their properties. I see EV charging as more than just an amenity – it's an investment in the future of travel. While charging sessions might start gradually, the growth in EV adoption means our customers will be perfectly positioned for the electric revolution.

What does a typical day look like for you in the Customer Success team?

My day starts with checking emails, returning calls, and reviewing upcoming installs. I help site owners set up their VoltShare accounts and assist installers, drivers, and owners with any questions or issues.

What’s the most rewarding part of helping customers with their EV charging needs?

I’m passionate about providing the best service to everyone involved. I also check in with customers, offer marketing materials, and get to know their businesses. No two days are ever the same, which is what I love about my role!

How do you and the team ensure VoltShare customers have a smooth experience?

We believe communication is key to a seamless customer experience. From first contact through sales and installation, our team keeps you informed every step of the way. Unlike companies that disappear after making a sale, we're committed to exceptional service throughout your entire journey with us, providing outstanding support long after your charger is installed.

What’s one memorable success story you've had with a customer?

I've helped many customers, but one stands out. When a client's internet failed, affecting both their EV charger and guest WiFi, I suggested a mobile router as a temporary solution. They were so pleased they left a Trustpilot review and emailed my boss about the "7-star service." Moments like these, knowing I've made a real difference, are why I love what I do.

What do you think sets VoltShare apart when it comes to customer support?

When I joined the VoltShare family in September 2024, I knew I'd found my perfect match. This is because we share the same passion: making sure you receive the kind of personalised, attentive service that makes a real difference.

Finally, when you’re not helping customers, what do you love to do in your free time?

When I'm not helping our wonderful customers navigate the world of EV charging, you'll find me out walking my three dogs, with my two cats waiting to judge my return home. They're my quality control team, you might say!